Customer Service Representative Job at Johnson & Johnson Comfort, Martinsburg, WV

  • Johnson & Johnson Comfort
  • Martinsburg, WV

Job Description

Customer Service Representative

Johnson & Johnson Heating, Air Conditioning, and Plumbing is seeking a friendly, professional Customer Service Representative to be the first point of contact for our customers. You'll handle incoming calls, schedule appointments, follow up with clients, and help keep our operations running smoothly.

Key Responsibilities:

  • Answer calls and provide exceptional customer service
  • Schedule appointments and follow up to ensure satisfaction
  • Proactively reach out to customers for maintenance scheduling and promotions
  • Explain services clearly and compassionately to homeowners
  • Collaborate with service and dispatch teams
  • Maintain accurate records in ServiceTitan CRM
  • Support team members and contribute to positive workplace culture

Requirements:

  • 3+ years of customer service experience
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Warm, personable demeanor
  • Strong organizational skills and attention to detail
  • Proficient in Microsoft Office and computer systems
  • Self-motivated with ability to work independently
  • Thrives in fast-paced, team-oriented, goal-driven environments

What We Offer:

  • 100% employer-paid health insurance (vision and dental available)
  • Retirement plan with company match
  • Paid training and career development opportunities
  • Family-oriented company culture with team events and outings
  • Work-life balance with set schedule (rotating weekends based on season)

About Us: Locally owned, family-oriented home services company serving the tri-state area for decades. Built on quality, integrity, and a people-first approach.

Job Tags

Work at office

Similar Jobs

SynergisticIT

Junior Software Engineer Job at SynergisticIT

 ...Entry-Level Java Developer Opportunity SYNERGISTICIT wants every candidate to know that the job market is challenging and to stand...  ...Required Skills For Java/Software Programmers: Bachelors degree or Masters degree in Computer Science, Computer Engineering,... 

Innovative Services

Furniture Installer Job at Innovative Services

 ...Furniture Installer At Innovative, we inspire people to love what they do and who they do it with. Recognized as one of Minnesota's...  ...pre-install meetings for large projects and ensure layouts match design specifications. Maintain truck cleanliness and prepare for next... 

South Dakota State Government

Correctional Officer Job at South Dakota State Government

 ...Job ID: 36873 Agency: Department of Corrections - Mike Durfee State Prison Location: Springfield Salary: $25.60 - $30.00 per hour...  ...conditions are maintained. Service as a correctional officer is an excellent way to begin a law enforcement career and to gain... 

State of Iowa

Correctional Officer Job at State of Iowa

 ...Job Type: Full-time Job Number: 27-00607 Agency: 246 Corrections - Mount Pleasant Correctional Facility Opening Date: 08/31...  ...is, ' Helping People Become Their Best'. As a Correctional Officer you can help make a positive impact in incarcerated individuals... 

Pride Delivery Services LLC

Delivery Driver Job at Pride Delivery Services LLC

 ..., and delight hundreds of customers every day? Apply to be a Delivery Driver today. We offer competitive compensation, benefits, a great company...  ...experience required. Pride Delivery Services, LLC is a locally owned and operated DSP dedicated to providing exceptional...